FAQ

How long is the turnaround time to receive a kennel?

We are currently completing orders about 12 weeks after payment. Shipping is not included in those lead times. Please contact us with specific questions on lead time. Shipping times vary.

What are the different sizes of Kennel & Crates?

Our Kennel & Crate standard sizes are listed under our Shop Now tab. We build to order, up to 118” long x 50” deep x 50” tall.

Is Kennel & Crates “accident” proof?

The floor of the kennels are treated with stain and polyurethane for easy clean up.  Many pet stores offer trays that you can use in our kennels.  Trays are not included in the purchase of the kennel.

What are your delivery options?

We ship directly from our workshop, just outside Stillwater, Oklahoma.  We deliver across the Continental US.  We almost always deliver with a furniture delivery service. The fully assembled kennel is brought into your home, to your room of choice on the first floor, unwrapped and all wrapping debris removed. If this service is not available in your area or in the needed time frame, we will crate the kennel and ship it via freight service (dropped at your curbside).

What is the Kennel & Crate made from?

Our building standard is higher than the current market and our competitors. For our standard build, we use hand selected Alder, 1/4” and 3/8” cold rolled steel, screws, premium wood glue, premium stains, premium polyurethane, premium paint (all low/no VOC whenever possible), steel hinges and barrel bolts for hinged doors, steel spring bolts for barn doors, and soft-close mechanisms for drawers. Barn door rails are fabricated on site from raw steel; it will oxidize over time showing patina or rust.

How much is shipping?

Every Kennel & Crate is handmade and will be shipped as a fully finished product, unless ordered otherwise.  Shipping fees are $495 for kennels up to 50” long, $595 for kennels over 50” and up to 84” long and $695 for kennels over 84 up to 96” long, kennels over 96” will need a shipping quote. Shipping within the United States (excluding Hawaii and Alaska).  That rate is per kennel or per piece that is being shipped. Custom pieces such as desks, bookcases, etc. and any item over 80” long may require a shipping surcharge.  We almost always deliver with a furniture delivery service. In most cases, the fully assembled kennel is brought into your home, to your room of choice on the first floor, unwrapped and all wrapping debris removed. If this service is not available in your area or in the needed time frame, we will crate the kennel and ship it via freight service (dropped at your curbside). Anything beyond delivery to your threshold is not guaranteed.

What if my dog chews on the Kennel & Crate?

We are not responsible or liable for pets chewing on the Kennel & Crate. Chew guard is available for an additional charge. Recommended for known chewers, dogs with anxiety issues or if you are ever going to put a puppy in the kennel.

Can I have my new Kennel & Crate painted ?

Absolutely! There is an additional charge for painted finishes. We specialize in distressed and weathered finishes, but can do smooth paint as well as mimicking any special finishes such as crackle, antique, contemporary high gloss, etc.. You can choose your exact paint color! Send us the paint brand and color and we will match it. and distressing. 

Do you offer custom sized Kennel & Crates?

Of course we do! Our goal is to meet the specific needs of our clients' pets! We will work with you through the build process to ensure your pet is comfortable in their new home. We build to order, up to 118” long x 50” deep x 50” tall. If you need a kennel that is too big to fit through your doorways, we can build the kennel so that you can assemble it on-site (extra charge applies).

What are your standard features?

Base kennel prices include hinged door(s) with black hinges and barrel bolts, your choice of stain color, poly finish, and metal trimmed top. Double kennels also include a wood panel front and a centered interior divider door that latches to the front of the kennel to create two cozy dens or latches flat against the back of the kennel to allow the dogs to share the entire kennel. Triple and Quad kennels also include interior dividers.

What other options do you offer?

Barn doors, painted finishes and chew guards are our most popular options. We also offer drawers, secret compartments, shelves, casters, pedestal feet, flat backs, contemporary styles with less trim, and fancy tops. For our media centers, we include grommeted cord holes to allow for power and a/v cords . Companion items such as whelping boxes, dog beds, kibble containers, dog toy boxes, end-tables, nightstands, stairs and elevated feeders are also available. We can integrate your kennel into a desk, bookcase, media center, kitchen island, console, nightstand, end-table - the design options are endless. We can offset the interior divider in our doubles to accommodate different sized dogs. Tell us what you need and we will do our best to make it happen.

Terms & Conditions

Please view our Privacy Policy for specifics on Terms and Conditions. You are required to read and accept the Terms and Conditions policy prior to purchasing a Kennel & Crate.

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